U-test

Overview:

You have been asked to develop software for a pharmaceutical retail service named Pharm@Home. Pharm@Home aims to allow customers in the Toronto area to order drugs and basic medical supplies online (eg. bandages), and then have it delivered straight to their homes. The Pharm@Home system must be able to handle customer registration, ordering, billing, and delivery. It must also handle internal business processes such as inventory/stock levels, physical order fulfillment, employee information and status, and managerial reports.

Details:

·         Pharm@Home aims to stock both non-prescription medication (eg. Tylenol) as well as medication that does require a prescription (eg. Antibiotics). Any customers who order prescription medication must have a valid prescription from a physician, and the order will be fulfilled by a licensed pharmacist employed by Pharm@Home. The Pharmacist will also provide instructions for correct usage of the prescription drug (eg. “Take 2 daily”) to the customer.

·         Pharm@Home will also stock medical supplies that are not drugs, such as band-aids, thermometers, etc…

·         Customers will be required to make an account with Pharm@Home to be able to order. On registration, customers will be required to provide their personal information, billing information, and delivery information.

·         Pharm@Home will outsource all their deliveries to an external courier service called TPS (Toronto Postal Service). The Pharm@Home system should automatically interact with the TPS system and create a courier request for every order (assume TPS provides an API to their system).

·         Pharm@Home will stock their inventory at a single warehouse and all physical order fulfillment will occur there. You can assume for simplicity’s sake that as long as the TPS system receives the necessary order information, then they will handle package pick-up and delivery.

·         Customers should be able to interface with Pharm@Home via a web-based portal that functions on all modern devices. Employees will interface with the same portal but have their own accounts with necessary privileges and features.

·         Besides the ability to order drugs and supplies, customers should also be able to access their own order and billing history, update their personal info, etc...

·         Employees should be able to see any information that is relevant to their job. For example managerial staff should be able to see general summary reports of sales and inventory. Pharmacists should be able to see prescriptions. General fulfillment staff should be able to see order information. These are examples, this is not a complete list of access permissions.

·         Pharm@Home is privately owned by a parent company: ITEC Conglomerate Holdings Inc.

This is not a complete description of the targeted system. It is your job as a systems’ analyst to search for more information, understand the business problem, and canvas any needed requirements in depth. This could include but is not limited to: inventory re-ordering from suppliers, marketing, or social-media presence. You are required to show that you have done diligent research into the business problem by eliciting some further requirements in addition to all of the requirements stated above.

Assignment Tasks:

1)  You are asked to perform a feasibility study for the creation of the Pharm@Home system. What are the 5 types of feasibility you will investigate? Give an example of a possible challenge that may arise for each type.

2)      Who are the stakeholders for Pharm@Home? List all stakeholders and the type (Internal/External/Executive/Operational) of stakeholder that they are.

3)      What are 3 non-functional requirements for the Pharm@Home system and why are they important?

a.       Maximum 200 words.

b.      Give specific requirements, not broad categories.

4)      Create an event table for the Pharm@Home system.

a.       Columns: Event, Type of Event, Actors, Resulting Use Case

b.      Ensure you have at least 2 events from your own requirements elicitation (See highlighted instructions above).

5)      Create a full set of Use Case Diagrams for the Pharm@Home system.

a.       Be aware of appropriate usage of <<includes>> and <<extends>>.

b.      One single comprehensive UCD is also acceptable.

c.       30 marks broken down into 4 categories.

d.      Mark Breakdown (see Grading below):

                                                              i.      40% comprehensiveness

                                                            ii.      20% design quality

                                                          iii.      30% accuracy

                                                          iv.      10% readability